COMMITMENTS

Maintain an active communication channel with prompt replies between CMF and the Community through our Community Forum, accessible 24/7 during the set-up, operation, and teardown of Cowboys Music Festival.

Continuously review and update our policies and plans based on feedback from patrons, neighbours, local authorities, businesses in the area, and responses from the City’s Public Engagement activities.

Strictly implement our extensive Operational Plan, including top-of-the-line sound dispersal and mitigation, crowd management, and egress plans.

Continue our history of cooperating with all authorities (CPS, CFD, AGLC, etc.) and the City of Calgary, strictly abiding by all rules and permits to ensure a safe experience.

Keep the site and the surrounding area of Cowboys Park clean, safe, and free of garbage and debris during the setup, operation, and teardown of CMF, with the support of third-party services from Waste Management.

Encourage Patrons to use safe transportation (public transit, taxis, ride-share) through social media, on-site signage, and way-finding signage outside the CMF gates. Dedicated Taxi and Rideshare pick-up and drop-off locations will be determined with the City.

Align the location of our exit gates with easy, direct access to safe transportation, supported by detailed signage and directions from CMF’s BlockWatch team.

Provide accessible, equitable customer service and legendary experiences for people with visible and invisible disabilities that respects their independence and integration with the Festival as a whole.

Be an active Community member of the Downtown West community year-round, working toward common goals of safety, beautification, and new experiences and programs that highlight our corner of the City.

Maintain an active presence in the Community through our BlockWatch program, partnerships with local organizations and community associations, and with support from the Calgary Police Service.

Support the non-profits, charities, sports teams, and community groups that make Calgary the legendary city it is, with fundraising opportunities, donations, and partnerships.

Host a range of events beyond our music festival, including 3-on-3 basketball tournaments, Skate demos, and hosting and promoting a diverse range of community-minded events.

Foster our relationship with local artists through competitions like The Opener, where musicians have the opportunity to open for CMF headliners, and work with professional artists to create art installations that enhance the CMF experience and highlight the creativity of our local legends.

Secure the site through a strong combination of internal security personnel, contracted security services, and the Calgary Police Service. Staff and contractors will conduct regular patrols of the site throughout the set-up, operation, and teardown of our Festival. 

Issue post-event surveys to CMF attendees and our neighbours to capture feedback from their experience, in addition to debrief meetings with key community stakeholders.